Product Care

Our products are made with carefully selected materials and, in many cases, natural dye processes. To preserve the quality, color, and texture of your item, please follow the care instructions provided with the product.

Washing Instructions

·         Wash with a mild, pH-neutral detergent.

·         Do not use bleach, optical brighteners, strong alkaline detergents, harsh stain removers, or aggressive washing agents.

·         Wash separately or with similar colors.

·         Use cold water and a gentle cycle when machine washing is permitted.

·         For delicate items, hand washing or professional cleaning may be recommended.

·         Avoid soaking for extended periods.

·         Do not wring or twist the garment.

·         Dry flat or hang to dry away from direct sunlight, unless otherwise stated on the care label.

Care Responsibility

Damage, fading, shrinkage, discoloration, or texture changes caused by improper washing, harsh detergents, bleach, stain removers, excessive heat, prolonged sunlight exposure, or failure to follow care instructions are not considered product defects.

Please refer to the specific care label on each item, as care requirements may vary by fabric, dye method, and product type.

Customer Care

General Customer Support

Customer support is available by email and live chat.

We aim to respond within 24–48 business hours.

VIP Client Support

VIP clients may receive additional access to private concierge support.

Dedicated contact information is shared privately with VIP clients.

Optional WhatsApp concierge support may be available for international convenience.

Social Media

Instagram, Pinterest, and other social media channels are used for brand communication and inspiration.

Customer service inquiries are not processed through social media channels. Please contact us by email or live chat for order-related support.